Accessing NeSI Support during the holiday break
As another busy year draws to a close, NeSI’s Support Team will be taking a summer break from 5:00 PM on 20 December 2024 to 9:00 am on 06 January 2025.
During this time, NeSI platforms will be online and available, but non-critical support requests will be responded to when the team is back on 06 January.
Urgent / critical requests will be addressed on a best effort basis. Any changes to system status will be reported via our System Status page and alerts.
A quick reminder of our main support channels as well as other sources of self-service support:
- Contact our Support Team.
Note: non-emergency requests will be addressed on or after 06 January 2025. - Sign up for NeSI system status updates for advance warning of any system updates or unplanned outages.
- Consult our User Documentation pages for instructions and guidelines for using the systems.
- Visit NeSI’s YouTube channel for introductory training webinars
We wrapped up 2024 with some important updates about NeSI's platform refresh. If you missed any of them, you can get caught up via the links below:
- A closer look at our new data storage platform
- A progress update on preparing our new platforms
- Tips for moving to the new platforms (starting in early 2025 - dates to be confirmed)
On behalf of the entire NeSI team, we wish you a safe and relaxing holiday.
See you in 2025!
